DEFINITION OF THE VARIOUS CATEGORIES OF OUR AGENT’S:
Account Manager
Virtual Assistant
Telemarketing
Customer Service Representatives
Web Developers
IT Specialist
Graphic Art Specialist
Medical Transcriptionist
Legal Transcriptionist
 

 

   

SERVICES

Our collective expertise portfolio offers two generations of business expertise from various industries, more than 25 years of management and call center operations experience, seven years of Internet technology experience, and more than ten years of marketing expertise-world standard.

Customer Service Representatives
Account Managers
Virtual assistants
Telemarketers
Lead Generators
Appointment Setters
Transcriptionists
Web Development and Designs
IT Specialists
Graphic Art Specialist
Billing Agents
Order and Data Entry
Purchasing Agents
Inbound Direct Response Agents


Account Manager:

1. Manages relationship with clients - everything from day-to-day information requests, to in-depth analysis, to contract renewal negotiations.

2. The Account Manager also understands the big picture in client's businesses, and proactively identified opportunities to apply proprietary research to key issues. The successful candidate has a background in research/market analysis, and is able to serve clients in a consultative fashion that helps them identify and address needs as they emerge in the evolving business environment.

3. The Account Manager is also tasked with deepening and broadening relationships with clients.

4. Reports directly to the I-Evolve's Operation Manager.


 

Virtual Assistant

 

1. A Virtual Assistant is one who can do administrative, technological or creative work for a company, even while being outside of the company, and reports and receives direct information from the company owner or CEO.

2. Often times, smaller businesses will use virtual assistants for an all in one source for taking care of the little things. This saves them the cost of opening a small office with just a front desk.

3. Larger businesses will also have virtual assistants to provide several duties but would prefer Account Managers to handle several accounts that they have.

4. However, when defining the role of a virtual assistant, it is easy to continue to ask them to do things, even if this isn’t in the job description. One thing to be aware of, either as one who is hiring a virtual assistant, or one who is working as a virtual assistant, is where the line is.

5. A virtual assistant is similar to having an executive assistant that attends to all your daily business needs, making sure you are aware of all your schedules and all your company’s business activities for the day.

6. A virtual assistant should be able to correspond to you your clients on your behalf both through email and calling.

7. Monitored by the I-Evolve’s Operations Manager.


Telemarketing:

The two major categories of telemarketing are Business-to-business and Business-to-consumer.

Subcategories

1. Lead Generation, the gathering of information.

  • This is when an agent is simply assigned to make a certain number of calls for the day looking for the keys person, the contact information of these key persons and encoding them into the data base of the client.

  • The client or company provides the database of leads.

 2. Appointment Setters: Setting of Sales appointments.

  • This is when an agent calls target clients and uses their sales ability to set an appointment with the prospect client and the company’s sales closer.

  • The client or the company provides the database of leads.

 3. Sales, using persuasion to sell a product or service

  • Outbound, proactive marketing in which prospective and preexisting customers are contacted directly. Database provided by client or company.

  • Inbound, reactive reception of incoming orders and requests for information. Demand is generally created by advertising, publicity, or the efforts of outside salespeople. Database provided by client or company.


Customer service representatives:

   Serve as a direct point of contact for customers.
 
  They are responsible for ensuring that their company’s customers receive an adequate level of service or help with their questions and concerns. These customers may be individual consumers or other companies, and their service needs can vary considerably.
 
 All customer service representatives interact with customers to provide information in response to inquiries about products or services and to handle and resolve complaints. They communicate with customers through a variety of means—by telephone; by e-mail, and fax.
 
  Some customer service representatives handle general questions and complaints, whereas others specialize in a particular area.  
 
  Many customer inquiries involve routine questions and requests. For example, customer service representatives may be asked to provide a customer with their credit card balance, or to check on the status of an order. However, other questions are more involved, and may require additional research or further explanation on the part of the customer service representative.
 
  In handling customers’ complaints, they must attempt to resolve the problem according to guidelines established by the company. These procedures may involve asking questions to determine the validity of a complaint; offering possible solutions; or providing customers with refunds, exchanges, or other offers, like discounts or coupons. In some cases, customer service representatives are required to follow up with an individual customer until a question is answered or an issue is resolved.
 
  Some customer service representatives help people decide what types of products or services would best suit their needs. They may even aid customers in completing purchases or transactions. Although the primary function of customer service representatives is not sales, some may spend time encouraging customers to purchase additional products or services.
 
  Customer service representatives play a critical role in providing an interface between customers and companies. As a result, employers seek out people who are friendly and possess a professional manner. The ability to deal patiently with problems and complaints and to remain courteous when faced with difficult or angry people is very important. Also, a customer service representative needs to be able to work independently within specified time constraints. Workers should have a clear and pleasant speaking voice and be fluent in English. However, the ability to speak a foreign language is becoming increasingly necessary.

Web Developers:

         Write, modify, and debug software for web sites.

         Write code to generate web pages, access databases and business logic servers.

         Works with designers and content producers.

         Tests and documents software for web sites.

WEBSITE DEVELOPMENT SERVICES

High impact web design

Our experienced design team will work with your existing materials, such as digital images and logos, or create and develop a brand new concept. Our goal is to establish a professional look and effective online presence that attracts and retains visitors to your site. iEVOLVE’s team of designers and developers continually refine their skills to beat the competition.

E-commerce solutions

iEVOLVE can find a solution to selling your products or services via the Internet. Your customers will be able to purchase products directly from your website with an easy-to-use credit card and shipping functionality. Combined with our award-winning web design services, a highly profitable e-commerce store is just a call away.

Flash design & development

If you are looking for an innovative flash design to blow away your competition, iEVOLVE prides itself on the use of cutting-edge flash animation. With your direction, we will design attention-grabbing website animation, and we will provide interactive menus and graphics to enhance the user experience. Request a free design consultation to improve your site’s appeal.

Website Metrics and Analytics

iEVOLVE recognizes the need to manage and analyze a business or organization's website effectively. We provide a comprehensive metrics solution to accurately measure your website's return on investment, search engine optimization, and PPC campaigns. Our services provide clients with the ability to see their website productivity in the marketplace, in comparison to the competition.

Search Engine Optimization

Every web user relies on search engines to find products and services (i.e. Google, Yahoo, and MSN). iEVOLVE has a proven track record of positioning websites into the upper tier, increasing the number of visitors by 300%.  Search engine optimization has become the #1 marketing method on the Internet. Don’t miss your opportunity to reach the Top Tier! Maximize your visibility by using iEVOLVE.

Database Design

iEVOLVE’s developers not only create award-winning web designs, but also develop technology solutions to store and process your information efficiently. iEVOLVE’s consults with you to understand your objectives and ensures that you benefit from your database design and its integrations into your website's design.

iEVOLVE, a leader in the industry, is committed to companies and organizations seeking the most innovative and creative web services. We aim to maximize your online presence.


IT Specialist:

         Provides technical assistance to computer system users.

       Answer questions or resolve computer problems for clients via telephone or from remote location.

     May provide assistance concerning the use of computer hardware and software, including printing, installation, word-processing, electronic mail, and operating systems.


Graphic Art Specialist:

         Uses both words—text—and artistic media to communicate ideas and information.  Computers and digital technology have completely revolutionized the field and increased career opportunities. 
 
      Advertising Designers take a client’s ideas and transform them into audiovisual presentations that communicate to a target audience.  They use a variety of media—digital imaging, text, film, music, animation and others—to communicate quickly and effectively.  Some of the products an advertising designer produces are commercials, promotional displays, magazine ads, product brand images and logos.

Medical Transcriptionists:

    Use transcribing machines with headset and foot pedal to listen to recordings by physicians and other healthcare professionals dictating a variety of medical reports, such as emergency room visits, diagnostic imaging studies, operations, chart reviews, and final summaries.
 
 Transcribe dictated reports and translate medical jargon and abbreviations into their expanded forms.
 
  Edit as necessary and return reports in either printed or electronic form to the dictator for review and signature, or correction.
 
  Medical transcription involves transcribing all types of correspondence and medical records as dictated by physicians and other healthcare professionals into a written format.
 
  In most cases the medical transcriptionist will listen on a headset and key the transcription into a computer.

Legal Transcriptionist:

         Transcribes letters and reports for attorneys and companies on a daily basis.

 

 
           
 
 
 
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